Shipping policy
Delivery
We hold our stock here in South Africa and deliver nationwide through established courier partners. Average delivery is 8 to 10 working days from the day your payment clears.
What delivery costs
Delivery is R99 per order, anywhere in South Africa. The cost is shown at checkout before you pay, and it does not change based on where you are.
Our current offer is buy one necklace and get one free: add any two necklaces to your cart and the lower-priced one is free. Delivery is still R99 on those orders.
How long it takes
Orders are picked, checked and handed to our courier within 1 to 3 working days of payment being confirmed. Delivery then takes a further 5 to 7 working days depending on your area.
Average total delivery time: 8 to 10 working days.
Working days exclude weekends and public holidays. Outlying and rural areas can take a day or two longer. Courier delays and peak periods do happen, and if anything is running late we will contact you rather than leave you wondering.
Our late delivery promise
If your order takes longer than 10 working days to reach you, we will send you a free gift with your order as an apology. You do not need to claim it or chase us for it. We track every order, and if yours goes past the promise we add the gift ourselves and tell you it is coming.
This is in addition to your rights under the Consumer Protection Act, not instead of them. If a delay leaves you no longer wanting the order, you can still cancel it and we will refund you in full.
Where we deliver
We deliver to street addresses throughout South Africa. Our couriers cannot deliver to a post box, so please give us a physical address where someone can sign during business hours. A work address is often easier than a home one.
Tracking
Every order ships with tracking. As soon as your parcel is collected you will receive an email with the tracking number and a link, so you can follow it to your door.
If something goes wrong
If your tracking has not moved for more than two working days, or the courier has marked your parcel delivered and you do not have it, contact us straight away. We will take it up with the courier and keep you posted until it is sorted. Do not wait it out, the sooner we know the sooner we can act.
Questions about a delivery
Email: conradjounert@gmail.com
Phone: 071 719 0546
Address: Zorelle, 309 Tamarisk Road, Benoni, Gauteng, 1509, South Africa