Refund policy
Returns, Exchanges & Refunds
Wrong size or not quite right? Tell us within 14 days and we will exchange it or refund you. Faulty or damaged? That is on us, always.
Your rights under South African law
Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online purchase within 7 days of receiving your order, without giving a reason, and receive a full refund of the purchase price. You are responsible for the cost of returning the goods.
Separately, under the Consumer Protection Act, you are entitled to goods that are of good quality, in working order and free of defects. If an item fails that standard within 6 months, you may choose a repair, a replacement or a refund.
Change of mind
Return any unworn item, in its original packaging and in resalable condition, within 14 days of delivery for a full refund of the purchase price. Return postage is for your account unless the item was faulty or incorrect.
Exchanges
If a piece is not right for you, we will exchange it for another item of equal value within 14 days of delivery, subject to availability. Because we hold our stock here in South Africa, most exchanges go back out within a few working days.
Faulty, damaged or incorrect items
Contact us within 7 days of delivery and we will arrange collection at our cost, then send a replacement or issue a full refund including the original delivery charge. Please keep the packaging until the matter is resolved.
Items we cannot accept back
Personalised pieces, such as initial and name necklaces, cannot be returned or exchanged unless they are faulty, incorrect or damaged in transit. This does not affect your statutory rights. For hygiene reasons we also cannot accept earrings back once the seal has been broken, again unless they are faulty.
How to start a return
- Email conradjounert@gmail.com or call 071 719 0546 with your order number and what you would like to do.
- We will confirm and send you the return address and instructions.
- Send the item back to us, or wait for collection if we are arranging it.
How refunds are paid
Once we receive and inspect the returned item we will let you know the outcome. Approved refunds are processed back to your original payment method within 5 to 10 working days, and you will get an email confirming it has been released. How quickly it then reflects depends on your bank.
Talk to us about a return
Email: conradjounert@gmail.com
Phone: 071 719 0546
Address: Zorelle, 309 Tamarisk Road, Benoni, Gauteng, 1509, South Africa